Motivational Interviewing and Effective Communication

Motivational Interviewing (MI) is a practical communication approach that helps leaders support change through empathy, curiosity, and collaboration. In this course, you’ll learn how to strengthen everyday coaching conversations by using MI techniques that encourage autonomy, build confidence, and support employees in identifying their own reasons for change.

Through practical exercises and real-world workplace scenarios, you’ll practice responding to resistance, asking effective questions, listening with intention, and guiding goal-setting conversations in a way that feels respectful and constructive. By the end of the course, you’ll have tools you can use immediately to improve communication, support performance, and strengthen employee development.